Q. How long does the delivery usually takes?
- Preorder: 1-2week times will ship out
- Ready stock: 1-3 working days will ship out
Except specific incident might caused for delay, like courier delivery procedure, backorder & etc.
Shipment: Everyday 6pm Courier: Poslaju
- West malaysia: rm10
- East malaysia (sabah/sarawak): rm13
Kindly contact our customer service for further assistance.
Date of receive
- West malaysia: 1-3working days after shipping
- East malaysia: 3-5working days after shipping
Delivery date depends on region / country.
Q. Can I cancel an existing order that have been made?
Yes, only within the day of the order placement. We normally proceed the order placement everyday 6pm.
- Kindly contact us immediately if you have any changes on your order placement
- whatsapp 0169951351 (Chin)
- Direct message us on facebook (our customer service will assist you)
- Orders that are in shipping or shipped will not be cancel.
Q. Failure of delivery
If any reason happen that Poslaju fail to deliver to you, your parcel will be kept in Poslaju office/hub which nearby your address. The parcel normally kept within 7days and will returned back to the sender (Tiip) if no one claim from them. Kindly collect the parcel from them if they fail to deliver to you.
If any reason happen that the parcel returned back to us, we can resend it back to you but the postage is based on you.